I'm in charge of maintaining an order integration which uses the LMS SoldReport to import data to our internal shipping and accounting systems. Over the past week, we have encountered at least 6 orders that did not have a shipping address included in the report. The business office reports that they can manually look up the shipping address, which appears the same as any other order, but for whatever reason these addresses do not appear on our LMS SoldReport xml file.
For example (with all order data removed) instead of the normal xml, which is formatted like this: <OrderDetails> <OrderID></OrderID> <BuyerUserID></BuyerUserID> <BuyerFirstName></BuyerFirstName> <BuyerLastName></BuyerLastName> <BuyerEmail></BuyerEmail> <BuyerPhone></BuyerPhone> <ShipRecipientName></ShipRecipientName> <ShipStreet1></ShipStreet1> <ShipStreet2></ShipStreet2> <ShipCityName></ShipCityName> <ShipStateOrProvince></ShipStateOrProvince> <ShipPostalCode></ShipPostalCode> <ShipCountryName></ShipCountryName> <ShippingService></ShippingService> ect...
The orders will occasionally appear like this: <OrderDetails> <OrderID></OrderID> <BuyerUserID></BuyerUserID> <BuyerFirstName></BuyerFirstName> <BuyerLastName></BuyerLastName> <BuyerEmail></BuyerEmail> <BuyerPhone></BuyerPhone> <ShippingService></ShippingService> ect...
It would be greatly appreciated if we could have some assistance in finding out how/why this is happening. For reference, this is all on the US site. I can provide example order numbers if needed.
Thank you very much.
Posts:
1,259
Member Since:
2/17/07
Re: SoldReport not including some addresses
Posted:
Nov 3, 2009 4:53 PM
All orders that this seller has are buy-it-now requiring immediate payment, which means the customer should have completed the ebay checkout system for the order before the order goes into the report.
